FAQ

Here is a compilation of our frequently asked questions.

Prefumes

What ingredients are used in Ateljéns fragrances?

At Ateljéns, we meticulously select only the finest ingredients for our fragrances, ensuring that each scent is a harmonious blend of nature and artistry. Our formulations feature high-quality essential oils, botanical extracts, and naturally derived components that are ethically sourced. To uphold our commitment to being 100% vegan and cruelty-free, we utilize high-quality synthetic alternatives to replace any animal-derived ingredients traditionally used in perfumery.

Are your fragrances vegan and cruelty-free?

All our fragrances are proudly 100% vegan and cruelty-free. We are committed to ethical practices, which means we do not use any animal-derived materials in our formulations. Furthermore, we take a strong stance against animal testing in any form. Our dedication to compassion and respect for all living beings is integral to our brand philosophy, ensuring that every fragrance you enjoy is created without compromising our values.

How should I store my fragrance for optimal longevity?

To preserve the quality of your fragrance, store it in a cool, dry place, away from direct sunlight and extreme temperatures. This ensures that the delicate notes remain intact and vibrant.

Are your fragrances suitable for sensitive skin?

Our fragrances are thoughtfully crafted with skin-friendly ingredients to ensure a pleasant experience for everyone. However, we recommend performing a patch test on a small area of skin before applying the fragrance more broadly, especially if you have sensitive skin. It’s essential to review the ingredient list for any components you may be allergic to, and we advise double-checking the ingredient list on the product packaging, as the ingredients may occasionally be updated or altered.

How do I choose the right fragrance for me?

Choosing the perfect fragrance is a personal journey. We recommend exploring our curated fragrance collections and encourage you to sample various options while reflecting on your preferences. Consider the scent notes and the occasions for which you’ll wear them to find a fragrance that truly aligns with your unique essence. Our website offers detailed descriptions and scent profiles to help guide your selection.

Why is the color of my fragrance changing?

The color of your fragrance can change for various reasons, including exposure to light, temperature fluctuations, and the use of natural ingredients in the formulation. These changes do not compromise the fragrance's quality or scent profile, which will remain intact.

Payment

What payment methods is available?

We currently accept payments by Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal, and Klarna. We provide secure payments and adhere to industry standards, ensuring that all data is encrypted.

Shipping & Return

Do you ship worldwide?

Currently, our shipping services are limited to the European Union, Norway, Switzerland and the United Kingdom.

What is the shipping cost?

We provide complimentary shipping on all orders.

How long dose it take to receive my order?

We strive to ship your order within 1-2 business days of the order being placed. However, this timeframe may vary based on product availability. For the most accurate estimation, please check the "Shipping & handling" section under the product, as some items are made to order and may take longer before they are shipped. We reserve the right to select the most appropriate shipping method and carrier for your delivery.
Estimated delivery times:
Sweden: 2-5 business days
EU, Norway & Switzerland: 5-8 business days
USA & Canada: 6-8 business days
Japan, Hong Kong, Taiwan & South Korea: 6-15 business days

Can i track my package?

After your order is processed and handed over to a carrier, you will receive a shipping confirmation email with your tracking number.

Do you accept returns?

We accept returns within 14 days following your purchase, contact us if you wish to return so you get the information regarding the address and shipping labels.
Please note that we only accept returns if the products are unused and the product, labels & packaging are fully new, If goods returned are not in a re-sellable condition, we may not accept your return. We do not accept returns on perfumes and candles if the seal is broken due to health protection or hygiene reasons, even if it's not been used.
Refunds for returned products will be issued to the customer upon the product's return. It's important to note that original shipping costs will not be reimbursed, and neither will the expenses incurred when returning the product to us. All refunds will be processed using the original method of payment.

Do you still need help?

If you need any assistance or have any questions, please don't hesitate to contact us. Our dedicated team is committed to providing timely support, and will make sure to reply to your message within 24 hours. We are here to help and ensure that your needs are met promptly.
Fill the contact form or send us an email at: support@ateljens.com